Refund Policy

1. Nature of the services

Our services are digital and tailored to each client, so refunds depend on how far the work has progressed.

2. Before work starts

You can cancel your order for a full refund if work on the project has not started, minus any non-refundable transfer or payment gateway fees.

3. After work starts

Once work has started, the completed part of the project is charged and only the remaining amount is refunded, as agreed. No refunds are possible after final files are delivered or the website is launched.

4. Monthly plans

Monthly plans such as the SEO package can be stopped before the next month starts; the current month is not refundable once work on it has begun.

5. Third-party fees

Hosting, domain, paid plugin and theme fees are not refundable by the provider because they are paid to their providers.

6. How to request

To request a cancellation or refund, contact us on WhatsApp at +965 5064 7346 with your order number; we reply within two working days. Refunds are made to the original payment method within 7–14 working days of approval.

Last updated: 2026-10-08